Frequently Asked Questions
Everything you need to know about your Roxie Cosmetics experience.
How can I track my order?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to the courier's website to monitor your delivery status.
What is your return policy for beauty products?
For hygiene reasons, we can only accept returns on products that are unopened, unused, and in their original packaging within 14 days of receipt.
Do you offer international shipping?
Yes, Roxie Cosmetics ships to a wide range of international destinations. Shipping costs and delivery times are calculated at checkout based on your location.
Are your products cruelty-free?
We prioritize ethical beauty. A large majority of our brands are cruelty-free; you can find specific certifications on each individual product page.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, and various 'Buy Now, Pay Later' options depending on your region.
How do I know if a product is in stock?
Product availability is updated in real-time on our website. If an item is out of stock, you can sign up for email notifications to be alerted when it returns.