Returns & Exchanges
At Roxie Cosmetics, your satisfaction is our priority, which is why we offer a 30-day return window for unopened and unused beauty products. We strive to make the process as seamless as possible to ensure you find the perfect match for your skincare and makeup routine.
Check Eligibility
Ensure your items are in their original, sealed packaging and were purchased within the last 30 days to qualify for a full refund.
Contact Support
Email our customer care team with your order number and the reason for return to receive a unique Return Authorization (RA) number.
Pack Securely
Place the items in their original shipping box or a similar sturdy container, including the RA number and original packing slip inside.
Ship and Track
Send your package back to our warehouse using a tracked shipping service; your refund will be processed within 5-7 business days of receipt.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing